Return Policy

In order to fulfill your return request, please make sure your items condition follow this criteria:

  1. Item must be in its original state when received the products : unwashed , unworn and the original tags or labels must be attached on the product.
  2. The products come with additional packaging such as boxes or plastic bags, we will only accept returns with these packaging.
  3. Sales item are not returnable or exchangeable.
  4. For hygienic purposes, undergarments and socks are non-returnable/exchangeable.
  5. If your order is missing items, please contact our customer service immediately (012-8083097).
  6. In the case that you received a wrong item, please contact our customer service immediately (012-8083097)
  7. Mom’s House reserves the rights to reject any refunds if the return item doesn’t meet above conditions.
  8. Items must be returned within 3 days from the date the item is received with the original receipt of your order.
  9. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.
  10. Return parcel shipping fees will be borne by customers if the return reason is change of mind.
  11. We shall not be responsible for any damages claimed and caused by courier
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